Terms of service

Turnaround Time Policy

  • Production Time: All orders are processed within 7-10 business days. Production begins only after a complete order is submitted and payment is received. Please note that weekends and holidays are not considered business days.

  • Rush Orders: If you require a faster turnaround, please contact us directly to discuss rush options and applicable fees.

Refund/Return Policy

  • Custom Items: Due to the personalized nature of our products, all custom items are final sale and not eligible for returns, exchanges, or refunds.

  • Non-Custom Items: Returns or exchanges for non-custom items are accepted within 14 days of receipt, provided the items are unused, in their original condition, and in their original packaging.


Disclaimers

  • Product Variations: Please note that slight variations in color, size, and design may occur due to the handmade nature of our products. These are not considered defects.

  • Care Instructions: Proper care instructions must be followed for each product. We are not responsible for damage due to improper care or handling.

Local Pickup Information

  • Availability: Local pickup is available at our main office in [Your City]. Please select 'Local Pickup' at checkout.

  • Pickup Hours: Monday through Friday, from 9 AM to 5 PM. You will receive a notification when your order is ready for pickup.

Shipping Information

  • Domestic Shipping: We ship nationwide. Shipping costs will be calculated at checkout based on the shipping address and the weight and dimensions of the order.

  • International Shipping: Currently, we do not offer international shipping. Please check back as we continue to expand our services.

  • Tracking Information: Tracking numbers will be provided via email once your order has shipped.

These policies are designed to ensure clarity and satisfaction for both our business and our valued customers. Please read through carefully and contact us with any further questions or special requests.